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Advancing Results Through Case Managers

Author: Mica O'Brien and Sarah Gillespie | Year of Publication: 2020

Case managers are a central component of Promise Neighborhoods, a grant program funded by the U.S. Department of Education that provides cradle-to-career services and supports to young people and families with low incomes. This brief explores the role of case managers, who coordinate delivery of services and interventions to some students and families, among Promise Neighborhoods, highlighting cross-cutting practices, and trends across 12 current grantees and 1 former grantee. The researchers found that case managers primarily advance academic results by fostering deep connections with students and their families and also with schools and community institutions. Several grantees use case managers to extend the reach and impact of the Promise Neighborhood and to center racial equity through culturally specific practices.

The researchers collected job descriptions for Promise Neighborhoods case manager positions so other communities could adapt them for their own use.

View the brief on the Urban website

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